Terms of use
Website Use Policies
These materials may be utilized to advertise our products exclusively in non-paid promotional activities, provided you assent to our usage terms. Should you require any assistance, please reach out to us.
GUIDELINES FOR USE
Totally Tourism (“TTL”) serves as the umbrella organisation for The Helicopter Line, Glacier Helicopters, Mitre Peak Cruises, Milford Sound Scenic Flights, Harris Mountains Heli-Ski, Challenge Rafting, and Alpine Guides. The primary function of TTL is to market these various brands. Employing visual assets that showcase these offerings is a crucial and essential method for stimulating tourism activities.
TTL grants permission for you to use the visual assets solely upon your unconditional acceptance of all subsequent Terms and Conditions of Use. It is imperative that you thoroughly review these Terms and Conditions, as your act of downloading or utilising the visual assets supplied by TTL will signify your agreement to operate under the constraints of these Terms and Conditions.
Summary of Usage Terms
All assets are available for use without cost, contingent upon strict adherence to the complete terms of use and licensing regulations. The utilisation of all assets must strictly serve the purpose of promoting Totally Tourism and the goods offered by its affiliated entities.
Assets are forbidden from being utilised in paid advertising, unless explicit prior written authorisation is secured from Totally Tourism. When feasible, we respectfully ask that the specific business receive acknowledgment and that a corresponding link leading back to its official website be provided.
CONDITIONS FOR WEBSITE USE
Preamble
Totally Tourism ('TTL', 'we', 'us', 'our') maintains and manages this Media Library and Resources accessible at totallytourism.co.nz (referred to as 'this Site'). These terms of use establish a formal contract between us and you, the user of the Site ('you', 'your'). Your access or utilization of this Site confirms that you have reviewed, comprehended, and consented to these terms of use, and you commit to being governed by them. Should you decline to accept these terms of use and the obligation to be bound by them, you are required to abstain from accessing and utilizing this Site.
Privacy
If personal information concerning you is collected due to your usage or access of this Site, our separate Privacy Policy will govern that data. Consequently, these terms of use must be interpreted alongside our Privacy Policy, which is detailed at the conclusion of these Terms and Conditions and Standard Licence Terms.
Site Usage by You
You commit not to employ this Site for any unauthorised purpose or engage in any behaviour, such as introducing a virus, a corrupted file, or other methods, that might impede or harm the functionality of this Site. Furthermore, you pledge not to alter, adapt, replicate, publicly convey, or otherwise handle the content, software, graphics, text, layout, or design of this Site, except as explicitly allowed by these terms and conditions of use.
Your User Account
To gain entry to specific information, services, or features available on this Site, the creation of a personal account is mandatory. To establish your account, you must (among other requirements) complete your registration details as specified on this Site, including supplying your email address and a password, which we will use for verifying your identity when you access the Site. You must guarantee that the registration information you submit is accurate and comprehensive, you certify that the details you have provided are truthful and correct, and you are responsible for maintaining your account registration details as current. We reserve the discretion (at any time and without prior notification) to suspend or terminate your account, your right to use any part or all of this Site, or your entitlement to use any information, features, visual assets, or services provided via this Site. Selling, trading, exchanging, or auctioning your account is prohibited.
Password and Email Details
Your account registration details, including your password and email address, are for your exclusive use. You must always uphold the confidentiality of your password and refrain from sharing it with any third party. You acknowledge that you are solely accountable for any use of this Site by any individual utilising your password and email address, and you agree to protect us against any claims stemming from your failure to keep your password or email address confidential. You agree not to pose as any other individual or entity or falsely represent or misstate your association with an individual or entity. We will not be responsible for any damages you might suffer as a result of unauthorised use of your account or password (regardless of whether you knew about the usage). You must immediately inform us of any security breach or unauthorised usage of your account.
Licence Terms and Asset Download
To download, use, or access photographs, artwork, films, images, still footage, moving footage, videos, or audio-visual content (collectively, ‘Assets’) through this Site, you are required to complete and agree to the Licence Terms.
Intellectual Property Rights
The materials displayed on this Site benefit from protection under copyright and other New Zealand laws, along with analogous laws and international treaties globally. Unless stated otherwise, the copyright and other intellectual property rights encompassing all content published or available on this Site—including the text, illustrations, graphics, video, artwork, music, logos, icons, layout, sound recordings, designs, source code, computer programs and software, audio, visual components, and Assets—are vested in us or our licensors (collectively referred to as ‘our intellectual property’).
Excluding permissions explicitly granted in the Licence Terms specific to each Asset, or without securing our prior written permission, you are forbidden from utilising our intellectual property in any manner or medium to: copy, use, adapt, modify, store, reproduce, display, distribute, print, perform, publish, communicate, transmit, or otherwise transact with it; or monetize our intellectual property or any services, products, or information acquired from any portion of this Site. The software operating this Site is proprietary software, and its use is restricted to what is expressly permitted under these terms and conditions of use. Any interference, commercialism, modification, enhancement, or attempted licensing beyond what is allowed is strictly prohibited.
Trademarks
The logo and name of Totally Tourism and its affiliated businesses, along with all trademarks present on this Site, are owned by us, our licensors, our suppliers, or our affiliates. You must not reproduce or use these trademarks, or permit anyone else to do so, for any reason without securing our explicit prior written consent (or the prior written consent of the relevant licensor, supplier, or affiliate) in every instance.
User Feedback
If you provide us with input regarding our services, Assets, or this Site, we are entitled to use that feedback to enhance our Assets, services, or Site (and for any other objective we deem desirable or necessary) without incurring any obligation to offer you compensation. Should you send us ideas or feedback, please note that: such submissions will be treated as non-confidential; and we are not required to provide any recognition of the origin of the feedback.
Disclaimer of Warranties
While we strive to ensure the accuracy of the information accessible via this Site and that its content (including the Assets) is devoid of errors, we provide no assurances or warranties regarding the accuracy, operation, quality, functionality, completeness, timeliness, suitability for any specific purpose, or the content of materials available on or through this Site (including the Assets).
You accept that to the furthest degree permissible by law, and subject to any conflicting terms in an existing agreement with you, we supply this Site and all material, information, Assets, and services strictly "as is," without any express, implied, statutory, or other representations, guarantees, or warranties. This limitation includes, but is not limited to, warranties related to fitness for a specific purpose, merchantability, or non-infringement. Furthermore, you acknowledge that relying on any Assets or other material accessible through this Site, or the Site itself, is done entirely at your own risk.
Indemnity and Limitation of Liability
To the maximum extent allowed by law, neither our businesses nor TTL will be held liable (whether in contract, tort, or otherwise) for any loss of profits, or any economic, consequential, special, incidental, direct, or indirect losses or damages (regardless of the cause) that you may incur, either directly or indirectly, related to: the inability to use, or the use of, the Site or any material available on or through the Site; or any decision or action taken as a direct outcome of using or accessing this Site, or any material available on or through the Site.
If the liability limitation detailed in the preceding paragraph is found to be partially or wholly invalid, then our total maximum aggregate liability to you for all costs, damages, and expenses (excluding any expense, cost, and damage that cannot be legally limited) shall not surpass the sum of one New Zealand dollar (NZD$1.00). You agree to defend, indemnify, and hold harmless TTL, and its related bodies corporate, agents, licensors, consultants, employees, shareholders, directors, and officers from any and all third-party liability, claims, damages, and costs (including reasonable lawyers' fees) arising from your failure to comply with these terms and conditions, your use of, or dependence on, this Site or any material available through this Site (including the Assets), or your violation of any relevant law.
Site Availability
Your utilisation of this Site, the Assets, and any connected services may occasionally be subject to restriction, delay, interruption, or unavailability. Due to the fundamental nature of electronic communications and the Internet, neither we nor our service providers guarantee or warrant that any associated services, the Assets, or this Site will be free of errors, defects, interruption, or delay. We shall not be held liable to you if the services provided through this Site, the Assets, or this Site itself become delayed, restricted, interrupted, or unavailable for any reason.
External Links (Hyperlinks)
This Site may feature external hyperlinks leading to third-party websites (‘external hyperlink’). These external hyperlinks are supplied strictly for your convenience and may not be maintained or remain current. We accept no responsibility for, and make no endorsement of, any content accessible via an external hyperlink. We will not be responsible for any loss or damages arising in any manner out of, connected with, or incidental to any service or information provided by any third party. You bear the responsibility for adhering to any terms and conditions imposed by third-party websites that are linked from this Site.
Harmful Code
Although we strive to implement reasonable measures to prevent the introduction of viruses or other malicious code (collectively, ‘malicious code’) to the Assets and this Site, we do not guarantee or warrant that this Site, or any material available on or through it (including the Assets), is free of malicious code. We disclaim liability for any harm or damages attributable to malicious code. You are responsible for ensuring that the procedures you implement for accessing and using the Assets and this Site do not expose your computer system to the risk of damage or interference from any malicious code that may originate from the Assets or this Site.
Data Security
While we try to take reasonable measures to protect the security of your personal information, you acknowledge the inherent risk of unauthorised alteration of your data or transmissions, or unauthorised access to information stored on this Site or your computer system. We assume no liability or responsibility of any kind for any losses you might incur resulting from such unauthorised alteration or access. All data transmitted to or from you is transmitted at your own risk, and you assume all risks and responsibility related to your use of the Internet and this Site. We do not accept responsibility for any damage or interference to your personal computer system which may arise in connection with your access of this Site, any external hyperlink, or the Assets.
Modifications
We retain the right to add to, modify, remove, or suspend this Site, or any material, feature, specification, or information incorporated in or available on this Site (without prior notification to you and at any time). We may periodically update these terms and conditions of use by publishing the modified terms on this Site, and these changes shall take effect immediately upon their publication. You should regularly review the terms and conditions of use to stay informed of such modifications. By continuing to use or access this Site after the publication of changes, you agree to be bound by the revised terms and conditions of use.
Jurisdiction and Law
The details presented on this Site have been prepared in compliance with New Zealand law and may not meet the legal requirements of other nations. We offer no warranties or representations regarding whether the information provided by this Site is suitable in jurisdictions outside of New Zealand. If you elect to access this Site from outside New Zealand, you are responsible for ensuring compliance with applicable local laws.
Governing Legislation
These terms and conditions of use (and any contracts between us and you that arise from your use of this Site) shall be regulated by the laws of New Zealand. The courts of New Zealand shall hold non-exclusive jurisdiction to resolve and hear any dispute stemming from these terms and conditions of use (and any contracts between us and you that arise from your use of this Site).
STANDARD LICENCE RULES
1. Preamble: These Standard Licence Terms ('Terms') dictate the conditions for licensing images, photographs, artwork, still footage, moving footage, film, video, logos, and audio-visual content ('Assets') that are downloaded or supplied via the Media Library and Resource System (the 'System'). All Assets are either licensed to or owned by Totally Tourism (‘TTL’ ‘we’ ‘us’ and ‘our’). These Terms must be interpreted in conjunction with the asset terms acceptance form, which you must complete to download Assets through the System. These Terms constitute an agreement established between TTL and you, the licensee of the Assets (‘you’ and ‘your’).
2. License Grant
Provided that you adhere to these Terms, TTL grants you a non-transferable, royalty-free, non-exclusive license to publish, display, use, transmit, reproduce, and broadcast the Assets strictly: for the sole purpose of promoting Totally Tourism, its goods, and its businesses; only in non-paid promotional activities; for the duration specified in clause 3 below.
3. Duration of License
The license granted under clause above will expire on the expiry date (if one is specified), unless it is terminated earlier in accordance.
4. Asset Utilisation
1. For the context of these Terms, ‘paid activity’ refers to any instance where a payment is received or agreed upon for the marketing or advertising space, the media space, and/or the overall Publication in which the Asset appears, but specifically excludes trade shows. The license provided under clause 2 permits the use of Assets solely in non-paid activity. This means Assets are prohibited from being used in paid activity.
2. You agree not to use or otherwise deal with the Assets in any manner except as explicitly outlined in these Terms, unless you have obtained prior written permission from TTL. Therefore, to be absolutely clear, you agree that: you shall not edit or alter the Assets unless you have secured TTL’s prior written consent; you shall not use or otherwise deal with the Assets in an altered or edited form unless you have secured TTL’s prior written consent;
3. Dissemination of the Publication: you agree that the Publication utilizing the Assets must be distributed predominantly to audiences situated outside of Queenstown.
4. TTL’s Rights: You acknowledge that TTL reserves the entitlement to utilize the Asset for any purpose, at any time, and anywhere globally.
5. Whenever an asset is employed, we request that a link back to the relevant website is included where possible, and that Totally Tourism or its specific business entity is credited.
4. Permissions and Releases
1. You recognise that TTL might be unable to secure or identify permission from every individual who appears in any Asset that is provided or downloaded via the System. Consequently, you acknowledge that TTL holds no responsibility for securing permission from every individual appearing in any Asset provided or downloaded via the System, and TTL offers no warranty concerning any individual featured in the Asset.
2. You acknowledge that TTL may be unable to identify or secure the necessary permissions from every property owner (in title or otherwise), from every owner of moral or other proprietary rights (where applicable), or related to any cultural protocols featured in any Asset downloaded or provided via the System. Accordingly, you accept that TTL is not responsible for obtaining such permissions, and TTL makes no warranty concerning such permissions.
3. You agree to fully indemnify and hold TTL harmless against any and all liability, claims, costs, and damages (including reasonable lawyer’s fees) that may result from any utilization of the Asset by you, particularly where TTL was unable to identify or secure permission from any individual appearing in any Asset downloaded or provided via the System.
5. Intellectual Property Rights
1. You hereby acknowledge and agree that: TTL (or its authorized licensor) maintains ownership, and remains the owner, of all intellectual property rights (including without limitation copyright) in the Assets, as well as any modifications or edits you make to the Assets; you will complete all necessary paperwork to affirm TTL’s (or its licensor’s) ownership of all such intellectual property rights (as mentioned in clause above) upon request by TTL; TTL maintains the authority to utilize the Assets globally, at any time, and for any purpose (including without limitation, granting licenses to other parties for the reproduction and use of the Assets); you must not, at any time, take any action or make any omission that could damage the reputation or good standing of the Assets, the copyright owner and author of the Assets, New Zealand, TTL's businesses and locations; and you will provide recognition to the copyright owner and author of the Assets on, or in direct connection with the utilization of, the Assets, if this is requested by TTL or noted on the System.
2. The logo, name, and all trademarks belonging to TTL are TTL's property. You are prohibited from using or reproducing these trademarks, or authorizing anyone else to do so, for any reason unless TTL’s prior written consent has been secured.
7. Assurances (Warranties)
You guarantee that your utilization of the Assets will: promote TTL's products and businesses; adhere to these Terms and Conditions; and not be unlawful, defamatory, or infringe upon the intellectual property rights of any individual.
8. TTL’s Responsibility (Liability)
1. To the greatest extent permitted by law, we supply the Assets strictly "as is," without any express, implied, statutory, or other guarantees, representations, or warranties. This includes, but is not limited to, warranties of merchantability, accuracy, non-infringement, quality, completeness, or fitness for any particular objective.
2. To the maximum extent permitted by law, TTL will not, under any circumstance, be liable (whether in contract, tort, or otherwise) for any loss of profits, or any economic, consequential, incidental, indirect, or special damages or losses (regardless of how they are caused) that you may suffer, directly or indirectly, in connection with: your inability to use, or use of, the Assets; or any decision or action taken based on the use of the Assets. Should the liability limitation in this clause 8 be deemed invalid in part or full, then our maximum total liability to you for all expenses, costs, and damages (excluding any expense, cost, and damage that cannot be legally limited) will not exceed the value of one New Zealand dollar (NZD$1.00).
9. Hold Harmless Agreement (Indemnity)
You agree to indemnify, defend, and hold harmless TTL, and its related bodies corporate, agents, consultants, employees, shareholders, directors, and officers, from all third-party liability, claims, costs, and damages (including reasonable lawyers’ fees) arising from: your dependence on the Assets; your failure to abide by these Terms (where TTL shall be the sole judge of compliance); your use of the Assets in a way that violates these Terms; your violation of any relevant law; any claim alleging that the display, editing, reproduction, transmission, broadcast, or any other use or distribution of the Assets by you (or by a third party authorised by you) is misleading, defamatory, infringes upon any person’s intellectual property rights, or violates any law; any harm inflicted upon the Assets caused by you; Any claim brought by an individual featured in any Asset utilised by you, whom TTL was unable to identify or secure permission from.
10. Cessation (Termination)
TTL maintains the authority to immediately suspend the license granted in clause 2 or terminate this agreement without providing you with any prior notice under the following conditions: if you violate these Terms, or any other existing agreement between you and TTL; or if TTL's own license for any of the Assets expires or terminates. TTL also reserves the right to suspend or terminate the license granted in clause 2 for any other reason, provided 20 days' notice is given. If TTL exercises its rights under this clause 10, you are obligated to immediately stop using the Assets and destroy all copies of the Assets under your control or in your possession, including any Assets held by third parties you authorised. Furthermore, upon request, you must furnish TTL with a written guarantee that you will not retain or use any further copies of the Assets for any reason.
11. Delegation (Assignment)
You are prohibited from assigning, transferring, or sub-licensing your duties or rights, whether in whole or in part, under these Terms without securing TTL’s prior written approval.
12. Nature of Relationship
These Terms shall not be construed as establishing a relationship where either party functions as an agent, partner, joint venture, employer, or employee of the other party.
13. Complete Agreement
These Terms constitute the entirety of the agreement between TTL and you, and they supersede and void all previous understandings and agreements between the parties pertaining to the Assets.
14. Revisions (Amendments)
TTL reserves the authority to modify or add to these Terms at any time via notification. Your continued utilisation of the Assets subsequent to such notification (regardless of whether you successfully received it) indicates your acceptance to be bound by the Terms as revised.
15. Communication (Notice)
Any required notification under the Terms will be provided by emailing the address you supplied in the System registration form. You must ensure that the email address provided is functional and accurate, and you must update your System profile if this email address changes. TTL provides no assurance whatsoever that you will successfully receive such notification. Such notification will be considered validly delivered immediately upon being sent by TL (TTL).
16. Waiver of Rights
Any failure, delay, or non-exercise by TTL in exercising its rights under these Terms or at law shall not be interpreted as a waiver of that or any other right.
17. Dispute Resolution Process
You and TTL shall commit to resolving any disagreement in a friendly, objective, and fair manner through discussion or through an alternative agreed-upon method of dispute resolution, such as mediation. If a dispute remains unresolved after 14 days following one party’s formal written request to the other party for resolution via an alternative method, then either party may then submit the dispute to a single arbitrator. This arbitrator shall be appointed either by mutual agreement of the parties or, failing agreement, nominated by the President of the New Zealand Law Society or his/her nominee. Any such dispute resolution must adhere to the provisions of the Arbitration Act 1996. The arbitrator's judgment shall be final and obligatory on both parties. This clause does not restrict either party from immediately seeking equitable relief before a relevant court.
18. Legislation of New Zealand
The parties concur that these Terms shall be interpreted and enforced in accordance with the laws of New Zealand. The courts within New Zealand shall possess exclusive jurisdiction to determine and hear all disputes and issues that may arise regarding the Assets, the Asset Download Form, or these Terms.
TTL will make Assets available to the following categories of users (certain conditions may apply):
• Accredited media
• Trade partners
• Inbound Tour Operators/Wholesalers
• Other Tourism Promotional Organisations (Regional Tourism Organisations, Tourism New Zealand)
• Business partners/sponsors of Totally Tourism and its businesses, provided their usage satisfies the requirements for promotional and marketing activity (certain restrictions may apply)
• Major conferences and visitor-related events
These terms of use were last updated on 26 November 2025